Here’s the Deal
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When comparing Vision Helpdesk vs Zammad, the Slant community recommends Zammad for most people. In the question“What are the best help desk software tools?” Zammad is ranked 1st while Vision Helpdesk is ranked 10th. The most important reason people chose Zammad is:
[GitHub and Gitlab integrations](https://admin-docs.zammad.org/en/latest/system/integrations.html#integrations-for-issue-trackers).
Specs
No specs yet!
PlatformsLinux, Docker
TechnologyRuby
Ranked in these QuestionsQuestion Ranking
Common Questions
Pros
Pro Offers both SaaS and On Premises versions
Their SaaS license is available at different locations like USA, UK, EU and India.
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
No cons yet!
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.