When comparing Vision Helpdesk vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best service desk software / ticket system for a small business?” UseResponse is ranked 8th while Vision Helpdesk is ranked 11th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Offers both SaaS and On Premises versions
Their SaaS license is available at different locations like USA, UK, EU and India.
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows