When comparing Helprace vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best user support & feedback services?” UseResponse is ranked 4th while Helprace is ranked 9th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Ranked in these QuestionsQuestion Ranking
Pros
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Cons
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.