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A quick browse through international travel forums show that people have had occasional issues with customer support. This blog post covers one travelers particularly bad experience with the company earlier in 2013. It should be noted though that the majority of consumer reviews are positive. See More
Tep claims to provide a download speed of around 7.2 Mbps while in 3G areas, with 5.8 Mbps of upload speed. During Engadget's review, the specification speeds where achieved in real world usage. That said, speeds are very dependent on the particular country and geographic area you're in. See More
The WI-FI can have some issues where it won't work despite being in a city, there are no reception issues, even within the first 1GB of use. Sometimes you can get it to work but only for a few minutes. Even after getting it to work after you've used your first 1GB the speed will drop down to 256kbps making it quite painful to browse internet, because many times webpages will time out while trying to load at that speed. See More