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By default, the contracts are annual, but it would be preferable to have it monthly considering that they have pricey packages. We are talking about $200 per month (basic) that becomes a $2400 LOCK-IN annual contract. Having contracts by month allows you to terminate the contract earlier with lesser loss than having to pay an entire year's cost. See More
Botify lets you compare what urls googlebot is actually crawling vs the compliant urls you're trying to get indexed. This is an incredibly powerful feature for complex/large websites where you're trying to get longtail content ranked. Using this data you can optimise your sitemaps etc to point google to content it is currently missing. See More
While every account is assigned a customer service representative, they are not very helpful. They do not know much about the product and they seem to have alot of turnover in that role. You will not keep the same customer service representative for the duration of your contract as they seem to keep on leaving. See More