Ranked in these QuestionsQuestion Ranking
Pro Currently free (only while in beta)
If you sign up while Zendesk Inbox is in beta, the product is free for an unlimited number of users.
Pro Easily see what else a user has emailed you about
The "More from..." link lets you see what other correspondence you or your team has had with that user, without having to do a search.
Pro You can @mention your team members in notes
When writing internal team notes, you can @mention a team member to get their attention when they are needed.
Con In beta
It was released in September 2014, but still remains in beta. It may be more unpredictable than a stable release.
Con Now rebranded as "support" with focus on ticketing
"Unfortunately, we are no longer accepting new sign-ups for this beta. Feel free to sign up for Support on the Essential plan as that should cover your email needs" https://twitter.com/Zendesk/status/1018943830324862976
Con Attachments not included
Zendesk updated the UI for Inbox late 2016 and removed the ability to include attachments in email. The email does not even show you that attachments were included with the email until you open the email on the Inbox website.