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Pro Works with all email providers
Helpmonks works by forwarding emails to the platform, so it doesn't matter what email service you are using.
Pro Can be self-hosted
One of the few shared inbox tools that allows you to host on your own server.
Pro Leave comments on emails
You can leave internal comments on emails that won't be seen by the client. Really helpful if you need to clarify with another team member before responding.
Pro Free for open source (excluding commercial) and non-profits
Pro Only solution without a user limit
Great for any organization as there are no user limit.