Introducing
The Slant team built an AI & it’s awesome
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4.7 star rating
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What is the best alternative to ServiceNow?
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Zammad
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Pro
GitHub and Gitlab integrations
GitHub and Gitlab integrations.
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Con
No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.
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Pro
Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
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Specs
Platforms:
Linux, Docker
Technology:
Ruby
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Free
4
0
Freshdesk
All
4
Experiences
Pros
2
Cons
2
Top
Con
No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
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Pro
Actively developed
Features are constantly being updated and new features added.
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Con
Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
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Pro
Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
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Get it
here
12
1
UseResponse
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
Currently supports 10 languages, translation tool available.
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Con
No free version
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Pro
Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
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Pro
Full UI Customization
Easy to configure the interface and the flows
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$39
11
1
Zendesk
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Con
High learning curve
Zendesk is one of the more complex options and can take some time to learn.
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Pro
Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
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Pro
All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
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Specs
Platforms:
Web, Mobile
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here
7
3
Built By the Slant team
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4.7 star rating
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