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4.7 star rating
0
What is the best alternative to Outpost?
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7
Experiences
Pros
6
Cons
1
Top
Pro
Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
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Con
No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.
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Pro
Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
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Pro
Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
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Pro
Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
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Pro
Easy delegation emails with assign feature
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Pro
Easy drag and drog email through boards
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Experiences
$6 or $9
5
0
Hiver
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
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Con
Only works with Gmail
Hiver is an extension that only works on Gmail.
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Pro
Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
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Pro
One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
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$14-$34/user/month
12
1
Freshdesk
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4
Experiences
Pros
2
Cons
2
Top
Con
No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
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Pro
Actively developed
Features are constantly being updated and new features added.
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Con
Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
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Pro
Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
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here
12
1
Helpwise
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
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Con
Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of
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Pro
Really easy to use
Simple UI and UX. Reminds me of Gmail.
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$0 to $99/month for unlimited users
1
0
Help Scout
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
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Top
Con
No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
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Top
Pro
Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions.
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Get it
here
3
1
Missive
All
11
Experiences
Pros
10
Cons
1
Top
Pro
Live collaborative draft editor
In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor.
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Top
Con
No option to add words to spellcheck dictionary on Windows
Incredibly frustrating to see the name of your company constantly underlined in red, with no way to fix it.
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Pro
Is a fully functional email client
The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com). It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner.
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Pro
Team chat
Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk.
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Pro
Unified inbox
Merge all email accounts in one unified inbox.
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Pro
Tasks
You can create multiple tasks per conversation all assignable to a single or a group of persons.
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Pro
It works
Nicely written software. Always works as you'd expect, beautifully designed, a classy piece of software.
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Pro
Multi-organizations
Supports multiple organizations with one user login.
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Pro
Offers read receipt
Know exactly if and when the recipients read your important email.
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Pro
Has emojis
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Pro
Gmail shortcuts
Supports Gmail shortcuts.
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Experiences
$0 - $15/M
26
15
ClientFlow
All
6
Experiences
Pros
5
Specs
Top
Pro
Approval requests
It allows you to send standardized approval requests to clients that they can approve or reject directly from their Inbox. You can also track pending approvals and set automated reminders to clients. This is extremely useful.
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Pro
Pre-built templates
They have a bunch of pre-built message templates under categories such as status updates, feedback, etc. which they have put together very thoughtfully. You can you build your own customized templates. You can rely on these templates to send recurring emails to clients quickly.
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Pro
Client management
You can organize emails in client and project folders. This is extremely useful as you'll have all communication with a particular client at a single location.
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Pro
Cost of Product
The cost of product is relatively very low compared to its competitors
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Pro
User Interface (UI)
The UI of ClientFlow is very similar to gmail and you get used to it rather quickly.
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Specs
Reminders:
snooze important conversations
Custom Branding:
Make client emails professional
Open/ Close Conversations:
You know exactly what to work on
Forwarding:
Manage Google group emails
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$19/ user
2
6
Built By the Slant team
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4.7 star rating
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