Confluence is a Java based wiki solution by Atlassian.
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Pro Easy to use
Confluence offers a highly intuitive and user friendly experience without sacrificing the advanced feature set of a typical wiki.
Pro Great plugin ecosystem
Confluence offers a huge selection of paid and free plugins across all kinds of different categories that extend the functionality of the core software.
Pro Integrates well with other services
Confluence integrates well with other Atlassian offerings like Jira, a bug tracking system.
Pro LDAP integration
Confluence provides built-in connectors for:
- Microsoft Active Directory
- Apache Directory Server (ApacheDS)
- Apple Open Directory
- Fedora Directory Server
- Novell eDirectory
- OpenLDAP Using Posix Schema
- Posix Schema for LDAP
- Sun Directory Server Enterprise Edition (DSEE)
- A generic LDAP directory server
Pro Keyboard shortcuts support
There are a lot of shortcuts to speed up the interactions with the editor, viewscreen, workbox, etc.
Pro Document and inline commenting offers low-commitment opportunities to contribute
Often someone that is not an expert/owner of a process is hesitant to edit documentation of someone that is. The ability to merely comment on the existing material helps elicit improvements without requiring as much boldness.
Con Costs money
Although inexpensive, starting at $10/mo for 10 users, many other solutions are free.
Con Pretty slow
The hosted version feels slow and can be annoying to use regularly.
Con No full Unicode support (no real emoji support)
Confluence has a limited number of "emoticons" but doesn't support emojis as defined in Unicode.
Con Search is utterly terrible
It requires having to put in almost exactly what's needed to get a result on the front page. Defeats the purpose of the problem it's supposedly solving.