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Pros
Pro Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
Pro Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
Pro Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
Pro Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
Pro Easy delegation emails with assign feature
Pro Easy drag and drog email through boards
Cons
Con No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.
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