Ranked in these QuestionsQuestion Ranking
Pro Choice of 5 basic services
UberX and UberXL are the cheapest services where driver's use their own cars. Can seat 4 or 6 people respectively.
UberBlack and UberSUV are premium services with licensed drivers and cars. Can seat 4 or 6 people respectively.
UberTaxi is a service that requests a taxi via the app.
Pro Good user interface
First time starting the app requires creating an account, confirming phone number, and adding billing info.
Each time the app is started a map is presented that allows setting a pickup location. Choice of service at the bottom. Estimated pickup time. Once that's done the app asks to confirm billing information.
Pro Carpooling service can save up to 40%
Pro Drivers are vetted rigorously
Pro Can play music in any music-enabled Uber via Spotify
Pro Insured under required commercial livery/taxi license
Pro Generally professional drivers
Uber drivers have excellent street knowledge and well dressed (there's suggested attire for drivers).
Con Highly questionable business practices
Uber often takes part in ethically questionable business practices such as purposefully sabotaging competitors by ordering and canceling rides in bulk, pushing questionable auto loans to drivers, selectively spying on customers and ignoring regulations.
Con High surge pricing
During busy hours, Uber raises prices drastically. On holidays, it isn't uncommon for 10 minute rides to cost around $150 USD. An increase of up to 800%. Also, Uber doesn't pro-actively notify users of surge pricing.