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4.7 star rating
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What is the best alternative to Zendesk?
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Freshdesk
All
4
Experiences
Pros
2
Cons
2
Top
Con
No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
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Pro
Actively developed
Features are constantly being updated and new features added.
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Con
Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
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Pro
Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
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12
1
UseResponse
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
Currently supports 10 languages, translation tool available.
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Top
Con
No free version
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Pro
Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
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Pro
Full UI Customization
Easy to configure the interface and the flows
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$39
11
1
Zammad
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Pro
GitHub and Gitlab integrations
GitHub and Gitlab integrations.
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Top
Con
No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.
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Pro
Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
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Specs
Platforms:
Linux, Docker
Technology:
Ruby
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Free
4
0
Disqus
All
12
Experiences
Pros
7
Cons
5
Top
Pro
Can be easily integrated in any website via iframes
Can be easily included into any website using the iframe form.
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Top
Con
Does not allow you to customize its style
Disqus uses !important flags in its CSS to prevent you from being able to customize its style at all.
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Top
Pro
Seamless design
Seamless design that doesn't require users to leave the page to access features such as profiles.
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Con
Closed-source
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Pro
Wide adoption
There's a large pre-existing user community. Many people already know how to use this comment system.
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Con
It may be old
The interface looks very dated.
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Top
Pro
Works with static sites
Disqus can be used with a static site so it's possible to keep the benefits of a static blog and still have dynamic comments.
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Top
Con
Sponsored comments
Disqus puts ads in their embeds.
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Top
Pro
Not connected with the Evil Facebook ecosystem.
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Top
Con
Tracking users
Mining and selling their data.
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Top
Pro
Clean, minimalist interface & design
The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus. The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possible to sort discussion by new, old and best. The community tab is designed to help connect commenters together to form a network that keeps them coming back. It is also a great source of traffic from external sites. My Disqus helps users quickly keep track of activities in their network as well as manage notifications.
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Pro
Community features
Community features such as Top Commenters, Top Discussions and the ability to form networks around your own commenters
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Experiences
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47
5
PHPBack
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
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Top
Con
Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support. However, the developer is active on the github page and generally responds quickly.
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Top
Pro
Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
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Pro
Open Source
PHPBack is open source, uses GPLv3 license.
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4
1
ServiceNow
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Many features
To many plugins and ITIL OTB modules.
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Top
Con
Old Tec
Angular 1.6 Jelly script ECMAScript5
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Top
Pro
Modifiable
Anything you want to do! (Just be careful)
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1
0
Helprace
All
4
Experiences
Pros
3
Cons
1
Top
Pro
E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
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Top
Con
Lack of third party integrations
Helprace does not offer much support for integrating third party services.
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Top
Pro
Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
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Top
Pro
Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
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3
1
Help Scout
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
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Top
Con
No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
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Top
Pro
Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions.
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3
1
Uservoice
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
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Top
Con
Expensive
Pricing starts at $499/month.
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Top
Pro
Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
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Top
Pro
Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users: Contact Support Submit feedback Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
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10
5
Desk.com
All
6
Experiences
Pros
3
Cons
3
Top
Con
Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
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Top
Pro
Great support for canned responses/macros
Desk Macros provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
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Top
Con
API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.
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Top
Pro
Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is. Everything is well laid out, easy to find, and the overall design is visually appealing.
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Top
Con
LOTS of outages
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Pro
Support for a wide range of mobile devices
iPhone Android BlackBerry iPad Android Tablets
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3
2
Get Satisfaction
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
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Top
Con
Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
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Top
Pro
Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
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1
1
Built By the Slant team
Find the best product instantly.
4.7 star rating
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