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Zammad
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Pro
GitHub and Gitlab integrations
GitHub and Gitlab integrations.
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Con
No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.
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Top
Pro
Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
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Specs
Platforms:
Linux, Docker
Technology:
Ruby
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Free
4
0
Freshdesk
All
4
Experiences
Pros
2
Cons
2
Top
Con
No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
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Top
Pro
Actively developed
Features are constantly being updated and new features added.
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Top
Con
Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
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Top
Pro
Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
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12
1
Notion
All
21
Experiences
Pros
15
Cons
5
Specs
Top
Pro
Full-featured on desktop, mobile and web
Even the right-click menus on the web are the same as the app.
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Top
Con
Not very fast using native apps
Can take time if you're switching between lots of pages often as it needs to load the data each time
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Top
Pro
Unlike anything else
One of the most complete applications one can use to build a personal dashboard (or professional) and migrate all other services to it. No more calendar, task, notes, financials, lists, writing and wiki apps, just Notion.
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Top
Con
Not always very intuitive
Column filters are not that intuitive to apply.
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Top
Pro
Pages within pages within pages, to infinity
You can have a ridiculous amount of information within a single note. Look at how it works, you'll be surprised!
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Top
Con
No true backup
True backup can only exist if it's automated and easily recoverable. Else, it's just an outdated copy or useless scrambled data.
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Top
Pro
Flexible contents storage and organization
You can upload files and embed online stuff in any hierarchical structure using pages, toggle lists, etc.
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Top
Con
Designed with teams in mind, and less formatting than Evernote
Evernote may be more individual-oriented and has more formatting and such options available, but whether that affects you is down to personal preference. Try both and see which you prefer.
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Top
Pro
Highly visual, with icons next to every new page and so on
This feature makes it very easy to find certain notes and such. And great for visual people as well. You could also add images as icons instead, if you like.
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Top
Con
Not yet a new protocol, as it could be! (or could it?)
Think of scuttlebutt or email. the best Evernote alternative would be a "web 3.0" of sorts. Something that would be just a simple file added to a computer and automatically replicated to other computers along with a website and any company could easily pick up the concept and make their own hosting, including some awesome google drive/host of sorts.
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Pro
Blocks offer incredible flexibility
The basic unit of organization in Notion is the block, which can be a chunk of text, an image, a bullet point, or even a link to another page. Each page consists of these blocks, which can be easily reorganized, moved to other pages, converted into other content types, or generally manipulated in many useful ways. Because of blocks, restructuring information in Notion is way easier than in any other wiki or notebook app.
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Pro
Does a great job with both notes and to-dos
To-dos in Notion aren't just dot point lists. You can drag and drop them into columns just like Trello (Kanban style), you can have sub-tasks, and you can easily mark things off as completed so they are no longer in your way. Notes are also powerful, with proper formatting and ways to manage and search for them, which makes it a great Evernote alternative.
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Pro
Cross platform
Works with Android, iOS, Windows, & Mac OSX.
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Pro
Awesome for wikis
You can easily start writing a bunch of web pages, share it with co-workers and choose whether to publicize or keep your contents private. It's also easy to hyperlink pages.
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Pro
Amazing view flexibility
You can create different views for a page's content and easily toggle between kanban, table, etc. (As long as the content is able to allow different views.)
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Pro
Quick and effective search
Just type in a word and you'll have results in no time at all.
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Pro
Attach files in tables
You can attach files in table cells, which is a feature missing in most spreadsheet-like applications.
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Top
Pro
Great spreadsheet functionality
You can use calculation/formula, links, attachment, inter-referencing of data from other pages or tables, embed documents and images in the table cells.
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Top
Pro
Renders Markdown Syntax
Add code blocks, Headers, bullet point, numbered lists, or To-Do boxes by typing using Markdown Syntax (instead of klunkily moving the mouse to formatting boxes)
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Pro
Less headaches when editing pages
Lets you restore your page to a past edit. Also works with sub-pages and databases. Though it is worth mentioning that it's a paid feature.
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Specs
Platforms:
Windows, macOS, iOS, Android, Web
Collaborative:
Yes
Offline access:
No
Markdown support:
Export
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Experiences
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450
88
Zendesk
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Con
High learning curve
Zendesk is one of the more complex options and can take some time to learn.
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Top
Pro
Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
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Top
Pro
All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
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Specs
Platforms:
Web, Mobile
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7
3
ClickHelp
All
6
Experiences
Pros
4
Cons
1
Specs
Top
Pro
Online collaboration
You can collaborate with your team members online, in real time - leave comments, to-do notes and other stuff.
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Top
Con
Expensive
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Top
Pro
Customizable workflow
You can create your own workflow instead of the default one.
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Top
Pro
Unlimited version history
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Top
Pro
Amazing support
Support is always super-fast and helps to resolve any problems that occur.
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Specs
Platforms:
Windows, Mac, Web
API:
Yes
Export:
Online Portal, Web Help, CHM, Docx, PDF, Epub and other formats
Hosting options:
On-Premises/SaaS
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Paid
11
0
Disqus
All
12
Experiences
Pros
7
Cons
5
Top
Pro
Can be easily integrated in any website via iframes
Can be easily included into any website using the iframe form.
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Top
Con
Does not allow you to customize its style
Disqus uses !important flags in its CSS to prevent you from being able to customize its style at all.
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Top
Pro
Seamless design
Seamless design that doesn't require users to leave the page to access features such as profiles.
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Top
Con
Closed-source
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Top
Pro
Wide adoption
There's a large pre-existing user community. Many people already know how to use this comment system.
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Top
Con
It may be old
The interface looks very dated.
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Top
Pro
Works with static sites
Disqus can be used with a static site so it's possible to keep the benefits of a static blog and still have dynamic comments.
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Top
Con
Sponsored comments
Disqus puts ads in their embeds.
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Top
Pro
Not connected with the Evil Facebook ecosystem.
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Top
Con
Tracking users
Mining and selling their data.
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Top
Pro
Clean, minimalist interface & design
The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus. The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possible to sort discussion by new, old and best. The community tab is designed to help connect commenters together to form a network that keeps them coming back. It is also a great source of traffic from external sites. My Disqus helps users quickly keep track of activities in their network as well as manage notifications.
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Top
Pro
Community features
Community features such as Top Commenters, Top Discussions and the ability to form networks around your own commenters
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Experiences
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47
5
Coda
All
8
Experiences
Pros
5
Cons
2
Specs
Top
Pro
Live Preview mode
Makes styling a site in CSS simpler.
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Top
Con
Hasn't been updated in 2 years.
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Top
Pro
Built-in FTP client
Publishing your changes to the web server is a one-click operation. That is, one click per file, or one click for all your changed files. Or even cherry-pick the files to be published in the next batch.
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Top
Con
Expensive
The price of $99 is more than many other editors.
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Top
Pro
Built-in support for Git and Subversion
Although the software doesn't ship with these libraries, it does work once you have one installed.
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Top
Pro
Mature
Coda has been developed by Panic exclusively for Mac since 2007. The experience of the developers shows in the stability and polish of their product.
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Top
Pro
Many plugins available
There is a huge library of user-created plugins, ranging from additional syntax modes, to code validation and beautification, to reference materials, code snippets, text actions and more.
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Specs
Platforms:
Web, Mobile
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Experiences
$99
8
2
PHPBack
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
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Top
Con
Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support. However, the developer is active on the github page and generally responds quickly.
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Top
Pro
Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
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Top
Pro
Open Source
PHPBack is open source, uses GPLv3 license.
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4
1
GetFeedback
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Easy for owners to collect and evaluate data
Data is put into graphs, making it easy to evaluate the most and least popular responses.
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Top
Con
No option for customer follow-up in the app
You cannot reach out or follow up on customers who gave negative feedback.
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Top
Pro
Visually engaging
Business owners are able to add appealing images and videos in their surveys that engage customers to fill-out their surveys.
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1
0
ServiceNow
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Many features
To many plugins and ITIL OTB modules.
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Top
Con
Old Tec
Angular 1.6 Jelly script ECMAScript5
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Top
Pro
Modifiable
Anything you want to do! (Just be careful)
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1
0
Help Scout
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
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Top
Con
No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
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Top
Pro
Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions.
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3
1
Helprace
All
4
Experiences
Pros
3
Cons
1
Top
Pro
E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
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Top
Con
Lack of third party integrations
Helprace does not offer much support for integrating third party services.
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Top
Pro
Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
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Top
Pro
Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
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3
1
Nuclino
All
8
Experiences
Pros
6
Cons
1
Specs
Top
Pro
Real-time collaboration
Easy to collaborate with remote team members, simultaneously editing documents, tagging people in text and comments.
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Top
Con
Simple formatting
Not really a con, the formatting is similar to the text editor on Medium.com, so if you are looking for different font types and colors, it's probably not for you.
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Top
Pro
Intuitive UI
Everything is drag-and-drop and quite easy to use. Items can be clustered and structured in different ways and the search function makes it easy to navigate.
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Top
Pro
Fast
Everything like searching, editing, and navigating is super fast.
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Top
Pro
Cross Platform
Works on all major platforms like web, Windows, macOS, iOS, Android, Linux.
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Top
Pro
Markdown support
Helpful for technical documentation.
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Top
Pro
Integrates with multiple apps including Slack
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Specs
Platforms:
Windows, macOS, iOS, Web, Android, Linux
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Experiences
Free
19
7
Uservoice
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
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Top
Con
Expensive
Pricing starts at $499/month.
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Top
Pro
Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
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Top
Pro
Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users: Contact Support Submit feedback Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
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10
5
Desk.com
All
6
Experiences
Pros
3
Cons
3
Top
Con
Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
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Top
Pro
Great support for canned responses/macros
Desk Macros provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
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Top
Con
API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.
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Top
Pro
Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is. Everything is well laid out, easy to find, and the overall design is visually appealing.
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Top
Con
LOTS of outages
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Top
Pro
Support for a wide range of mobile devices
iPhone Android BlackBerry iPad Android Tablets
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3
2
Get Satisfaction
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
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Top
Con
Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
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Top
Pro
Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
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1
1
Built By the Slant team
Find the best product instantly.
4.7 star rating
Add to Chrome
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