9 best alternatives to Desk.com as of 2019 - Slant

Disqus

Top Con

Closed-source

Top Pro

Seamless design

Seamless design that doesn't require users to leave the page to access features such as profiles. See More

Top Con

Tracking users

Mining and selling their data. See More

Top Pro

Can be easily integrated in any website via iframes

Can be easily included into any website using the iframe form. See More

Top Con

Sponsored comments

Disqus puts ads in their embeds. See More

Top Pro

Clean, minimalist interface & design

The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus. The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possible to sort discussion by new, old and best. The community tab is designed to help connect commenters together to form a network that keeps them coming back. It is also a great source of traffic from external sites. My Disqus helps users quickly keep track of activities in their network as well as manage notifications. See More

Top Con

Does not allow you to customize its style

Disqus uses !important flags in its CSS to prevent you from being able to customize its style at all. See More

Top Pro

Works with static sites

Disqus can be used with a static site so it's possible to keep the benefits of a static blog and still have dynamic comments. See More

Top Pro

Community features

Community features such as Top Commenters, Top Discussions and the ability to form networks around your own commenters See More

Top Pro

Wide adoption

There's a large pre-existing user community. Many people already know how to use this comment system. See More

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Freshdesk

Top Pro

Actively developed

Features are constantly being updated and new features added. See More

Top Con

Adding extra agents can be costly

Cost per agent varies from $15-$79/month, depending on the plan. See More

Top Pro

Service integrations

Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more). See More

9 1

Help Scout

Top Pro

Fast and helpful support

The Help Scout team responds to any questions, concerns and suggestions quite quickly. See More

Top Con

No mobile app

For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app. See More

Top Pro

Actively developed

Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions. See More

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Zendesk

Top Con

High learning curve

Zendesk is one of the more complex options and can take some time to learn. See More

Top Pro

Long list of resources

Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more. See More

Top Pro

All phone calls and voicemails are tracked

All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support. See More

4 2

Uservoice

Top Pro

Simple UX for the users

Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users: Contact Support Submit feedback Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests. See More

Top Con

Expensive

Pricing starts at $499/month. See More

Top Pro

Provide 'Knowledge base' functionality

As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved. See More

Top Pro

Search reduces duplicates

When entering a new request, automatic search suggests other requests, preventing duplicated requests. See More

9 6

Get Satisfaction

Top Pro

Gamification feature

Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review. See More

Top Con

Limited customization

There is very little ability to customize the layout beyond adding basic branding (like logos). See More

Top Pro

Facebook Pages integration

You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users. See More

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