What is the best alternative to Desk.com?
Pro Seamless design
Seamless design that doesn't require users to leave the page to access features such as profiles.
Pro Can be easily integrated in any website via iframes
Can be easily included into any website using the iframe form.
Pro Clean, minimalist interface & design
The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus. The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possi...
Con Tracking users
Mining and selling their data.
Con Sponsored comments
Disqus puts ads in their embeds.
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions.
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.
Pro Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users: Contact Support Submit feedback Users can also quickly see existing suppo...
Pro Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Pro Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
Con Expensive
Pricing starts at $499/month.
Pro Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
Pro Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
Pro Open Source
PHPBack is open source, uses GPLv3 license.
Con Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support. However, the developer is active on the github page and generally responds quickly.
Pro Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
Pro Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
Con Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
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