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Communications
Quality Assurance
Productivity
helpdesk
What are the best help desk software tools?
16
Options
Considered
22
User
Recs.
Mar 18, 2022
Last
Updated
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13
Options
Considered
Best help desk software tools
Price
Platforms
Technology
--
Zammad
Free / paid
Linux, Docker
Ruby
--
GLPI
Free / Paid
Windows, Linux, Mac, Web
PHP
--
Helpy.io
Free / paid
Windows, Linux, Mac, Mobile
Ruby
--
Cayzu
Paid
Windows, Web, Mobile
-
--
Combodo iTop
Free / Paid
Windows, Linux, Web
PHP
See Full List
--
Zammad
My Rec
ommendation
for
Zammad
My Recommendation for
Zammad
Add Video or Image
All
4
Experiences
1
Pros
2
Specs
Top
Pro
•••
Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
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RickZeeland's Experience
Open source help desk built with Rails, manage customer communication via telephone, facebook, twitter, chat and e-mails. While some consider Zammad an alternative to Jira, it is actually meant less for project planning and more for communication.
See More
Specs
Platforms:
Linux, Docker
Technology:
Ruby
Top
Pro
•••
GitHub and Gitlab integrations
GitHub and Gitlab integrations.
See More
Hide
See All
Free / paid
Recommend
2
--
GLPI
My Rec
ommendation
for
GLPI
My Recommendation for
GLPI
Add Video or Image
All
5
Experiences
1
Pros
3
Specs
Top
Pro
•••
Free version
See More
RickZeeland's Experience
GLPI (Gestionnaire Libre de Parc Informatique) is free Asset and IT Management Software, that is available in an open-source version.
See More
Specs
Platforms:
Windows, Linux, Mac, Web
Technology:
PHP
Top
Pro
•••
Self-Hosted or Hosted
See More
Top
Pro
•••
Plugins
Many plugins available.
See More
Hide
See All
Free / Paid
Recommend
1
--
Helpy.io
My Rec
ommendation
for
Helpy.io
My Recommendation for
Helpy.io
Add Video or Image
All
2
Pros
1
Specs
Top
Pro
•••
Cloud or self-hosted
See More
Specs
Platforms:
Windows, Linux, Mac, Mobile
Technology:
Ruby
Hide
Free / paid
Recommend
1
--
Cayzu
My Rec
ommendation
for
Cayzu
My Recommendation for
Cayzu
Add Video or Image
All
1
Specs
Specs
Platforms:
Windows, Web, Mobile
Hide
Paid
Recommend
1
--
Combodo iTop
My Rec
ommendation
for
Combodo iTop
My Recommendation for
Combodo iTop
All
4
Experiences
1
Pros
2
Specs
Top
Pro
•••
Free version
See More
RickZeeland's Experience
iTop is an ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT. Available in an open-source version.
See More
Specs
Platforms:
Windows, Linux, Web
Technology:
PHP
Top
Pro
•••
Self-Hosted
Can be self-hosted.
See More
Hide
See All
Free / Paid
Recommend
1
--
Vision Helpdesk
My Rec
ommendation
for
Vision Helpdesk
My Recommendation for
Vision Helpdesk
Add Video or Image
All
2
Experiences
1
Pros
1
Top
Pro
•••
Offers both SaaS and On Premises versions
Their SaaS license is available at different locations like USA, UK, EU and India.
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Sam Ryder's Experience
Using Vision helpdesk software since 2010 great fantastic product with some very good features
See More
Hide
$12.00
Recommend
3
--
Uvdesk- A cloud-based help desk software
My Rec
ommendation
for
Uvdesk- A cloud-based help desk software
My Recommendation for
Uvdesk- A cloud-based help desk software
All
3
Pros
2
Specs
Top
Pro
•••
Lots of instantiations and features
Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless
See More
Specs
Platforms:
Windows, Linux
Technology:
PHP
Top
Pro
•••
Cheap helpdesk system
This is a quite awesome helpdesk system with features like knowledge, social integration, custom fields.
See More
Hide
See All
Free / paid
Recommend
4
--
Jira Service Desk
My Rec
ommendation
for
Jira Service Desk
My Recommendation for
Jira Service Desk
Add Video or Image
Hide
Get it
here
Recommend
1
--
Spiceworks
My Rec
ommendation
for
Spiceworks
My Recommendation for
Spiceworks
All
3
Pros
1
Cons
1
Specs
Top
Con
•••
Ads
As Spiceworks is free, it shows ads to generate income.
See More
Top
Pro
•••
Online or self-hosted
See More
Specs
Platforms:
Windows, Web, Android
Hide
See All
Free
Recommend
1
--
Trengo
My Rec
ommendation
for
Trengo
My Recommendation for
Trengo
Add Video or Image
Hide
5€
Recommend
2
--
LiveAgent
My Rec
ommendation
for
LiveAgent
My Recommendation for
LiveAgent
Add Video or Image
All
4
Experiences
1
Pros
2
Specs
Top
Pro
•••
24/7 Customer support
See More
liveagent's Experience
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
See More
Specs
Platforms:
Web, Mobile
Top
Pro
•••
Many features
See More
Hide
See All
Free / paid
Recommend
1
--
HelpDesk
My Rec
ommendation
for
HelpDesk
My Recommendation for
HelpDesk
Add Video or Image
All
1
Experiences
1
HappyWurrukatte's Experience
Realy easy to use the app with great navigation. It simplified our workflow. Great support for internal communication in teams (we work in 4).
See More
Hide
$4
Recommend
1
--
ManageEngine ServiceDesk Plus
My Rec
ommendation
for
ManageEngine ServiceDesk Plus
My Recommendation for
ManageEngine ServiceDesk Plus
Add Video or Image
All
3
Experiences
1
Pros
1
Cons
1
Top
Pro
•••
Lots of free enterprise integrations
Which are also confusing.
See More
Top
Con
•••
Does not keep it simple
Does not do any particular thing well, but does a lot of confusing, often too complicated to use things.
See More
JollyEingana's Experience
unpleasant.
See More
Hide
See All
Get it
here
Recommend
1
Don't see your favorite option? Add it.
--
itop
My Rec
ommendation
for
itop
My Recommendation for
itop
-
Recommend
1
--
UseResponse
My Rec
ommendation
for
UseResponse
My Recommendation for
UseResponse
$39
Recommend
1
--
ProProfs Help Desk
My Rec
ommendation
for
ProProfs Help Desk
My Recommendation for
ProProfs Help Desk
$39.00
Recommend
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