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Real Apple devices are a new feature that BrowserStack has introduced. At the moment (August 2015) there are unreliable. Excerpt from an email reply from BrowserStack support: we provide real iOS devices (Beta) and iOS simulators for Selenium browser testing on Automate. Since these devices are in beta, you might encounter a few problems while running tests on them. To avoid this issue, we would suggest you try running your tests on iOS simulators. See More