Redmine is a free and open source tool.
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Redmine's UI is very simple and easy to learn to use. It does not overwhelm users with many options and information at once.
Redmine is very much alive, and improving all the time.
If there is additional features set you want you can find or write plugins to extend the ability.
No need to trust your potentially-confidential data to a third party. With Redmine you can use a trusted server that you have control over.
Redmine offers the possibility to customize trackers workflow, fields and views.
In order to use redmine you have to install it into your own server or computer where you also need to have Ruby installed first. While it's not extremely hard, it's not an easy feat for a beginner.
Built By the Slant team
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