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Beginning right from character creation, you have tons of options. There's several different character models, faces, voices, etc. that are available for your use. After that, the next thing you're able to customize is your gear. There's a vanity system in the game - you can find different clothes and use them to customize what your character looks like to other players. See More
The Division has a couple of options for playing, the same that most online games have. You can play solo and be just as happy as you would be with a team. Solo play encourages the player to employ different tactics for fighting bosses and generic enemies than they would on a team. For example, a solo player may focus more blowing up enemy flamethrower canisters in order to get a reprieve from being attacks and a chance to get some free damage in on them. While on a team, the game gets both easier and harder. Enemies get significantly more health and damage when you're on a team, but that's more or less countered by your teammates doing damage as well. You also have an array of different tactics available to you, most of which are simply not possible as a solo player. The best example of this is having one heavily armored player draw the attention of a boss or strong enemy away from the team, while the rest of you blast him in the back. See More
There are 3 major stats in The Division: firearms, stamina, and electronics. The gear you find will have these stats in different quantities, and usually two of the three on them. Firearms increases the damage and accuracy with weapons, stamina increases your health, and electronics increases the potency and decreases the cooldown (the period before you're able to use something again) of your skills. The gear you choose will have some sort of balance - one that you choose. Perhaps you want to be a heavy hitter with a ton of life, or maybe you want to be a medic that can take a hit. There's several different options you can choose. On top of that, there's a myriad of skills for you to choose from to dictate your style of play. You can have a radar scan to see where enemies are, or have healing skills for yourself and allies, or even heat-seeking grenades that explode and light people on fire or blind your enemies. See More