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Pro Excellent quality
This was an excellent buy. I searched for awhile for the perfect stroller because I wanted to buy and store only one in my tiny apartment (I got rid of all the other strollers since my son is now 10). Some of the features that attracted me to this stroller were the rubber tires that don't deflate, the folding mechanism which is extremely easy, and the large canopy. Additionally, this stroller when compared to others of the same quality weighed about 10 lbs less. When I unpacked this stroller, and picked it up I was thinking to myself, "I couldn't imagine hauling those 30 pounders to, and from my car since this seems heavy enough already." Seriously though, this stroller barely takes up any room in the trunk of my Toyota Camry. I tried my friends jogger in my trunk, and it took up almost half the trunk. The tires on it were so huge, and trying to pick that thing up into my trunk was a challenge. When I finally tried my City Mini GT the first thing I noticed was how smooth it was to push. And I enjoyed not having to constantly pull, and stretch the canopy down to cover my baby. The other canopy's never seemed to cover, and protect my son from the sun like this one. The canopy is so huge that is has two peekaboo windows on it. I also bought the matching car seat to go with it, along with the adapters and parent console. Everything was of top notch quality. The only thing I wished was available was an option to purchase the stroller, car seat, adapters, and console all together at a bit of a discount (you know, a travel system, like many of the other brands offer). Eventhough I did end up spending a good chunk of change at the end, all in all I'm very satisfied with my purchase.
Con Good stroller, bad customer service backing it up leaving you with a useless stroller
We bought this stroller and initially found it to be a solid stroller and had little to no issues. That said, we took it on a flight, and somehow the airline lost waist strap/belt that connects to the harness. I did not know they were completely removeable, or I would have removed them before putting it on the airplane. Ok, that's a pain, but replacement parts should be easy to come by right? Wrong. I called the company, which requests you contact them directly for replacement parts or warranty issues, gave the information for the stroller (model, manufacturing date, etc.), described the piece I needed (waist belt), and the the company sent me the wrong part (2 weeks later). So after receiving the wrong part, I contacted customer service again, and find out that it does not offer the replacement straps we needed, rendering the entire stroller useless, unless you want to pay $80 dollars to replace the seat which includes the waist belt. So, you have to pay $80 to get a removeable belt, which is part of a seat I don't need to make the stroller useful again, because this is not covered under warranty. This is bad foresight, and bad customer service. I will never again purchase a stroller that has removeable parts, the replacement of which costs 1/4 the price of the stroller, and includes parts I don't need. Plenty of other strollers that have a warranty that actually means something.