When comparing Help Scout vs ClientFlow, the Slant community recommends Help Scout for most people. In the question“What is the best shared inbox?” Help Scout is ranked 11th while ClientFlow is ranked 18th. The most important reason people chose Help Scout is:
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Pro Approval requests
It allows you to send standardized approval requests to clients that they can approve or reject directly from their Inbox. You can also track pending approvals and set automated reminders to clients. This is extremely useful.
Pro Pre-built templates
They have a bunch of pre-built message templates under categories such as status updates, feedback, etc. which they have put together very thoughtfully. You can you build your own customized templates. You can rely on these templates to send recurring emails to clients quickly.
Pro Client management
You can organize emails in client and project folders. This is extremely useful as you'll have all communication with a particular client at a single location.
Pro Cost of Product
The cost of product is relatively very low compared to its competitors
Pro User Interface (UI)
The UI of ClientFlow is very similar to gmail and you get used to it rather quickly.
Cons
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.