Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
Add to Brave
Add to SafariWhen comparing Help Scout vs Drag App, the Slant community recommends Drag App for most people. In the question“What is the best shared inbox?” Drag App is ranked 3rd while Help Scout is ranked 11th. The most important reason people chose Drag App is:
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
Question Ranking
Pros
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Pro Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
Pro Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
Pro Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
Pro Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
Pro Easy delegation emails with assign feature
Pro Easy drag and drog email through boards
Cons
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
Con No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.
