When comparing Help Scout vs Helprace, the Slant community recommends Help Scout for most people. In the question“What are the best user support & feedback services?” Help Scout is ranked 6th while Helprace is ranked 9th. The most important reason people chose Help Scout is:
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Cons
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.