When comparing IdeaScale vs Uservoice, the Slant community recommends Uservoice for most people. In the question“What are the best user support & feedback services?” Uservoice is ranked 2nd while IdeaScale is ranked 15th. The most important reason people chose Uservoice is:
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Pro Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Pro Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
Pro Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users:
- Contact Support
- Submit feedback
Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
Cons
Con Limited ability to customize
There is currently some limitations when it comes to customizing the UI.
Con Expensive
Pricing starts at $499/month.