When comparing IdeaScale vs Zendesk, the Slant community recommends Zendesk for most people. In the question“What are the best user support & feedback services?” Zendesk is ranked 7th while IdeaScale is ranked 15th. The most important reason people chose Zendesk is:
Zendesk offers a lot of [learning resources](https://www.zendesk.com/resources/) for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Cons
Con Limited ability to customize
There is currently some limitations when it comes to customizing the UI.
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.