When comparing IdeaScale vs Helprace, the Slant community recommends Helprace for most people. In the question“What are the best user support & feedback services?” Helprace is ranked 9th while IdeaScale is ranked 15th. The most important reason people chose Helprace is:
You can answer support tickets by responding to a notification that gets sent to your email.
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Pros
Pro Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Cons
Con Limited ability to customize
There is currently some limitations when it comes to customizing the UI.
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.