When comparing IdeaScale vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best user support & feedback services?” Freshdesk is ranked 1st while IdeaScale is ranked 15th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons
Con Limited ability to customize
There is currently some limitations when it comes to customizing the UI.
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.