When comparing Viima vs Helprace, the Slant community recommends Helprace for most people. In the question“What are the best user support & feedback services?” Helprace is ranked 9th while Viima is ranked 18th. The most important reason people chose Helprace is:
You can answer support tickets by responding to a notification that gets sent to your email.
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Pros
Pro Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Cons
Con Limited support features
Viima does not offer many ticketing and customer support features.
Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.