When comparing Viima vs Zopim, the Slant community recommends Zopim for most people. In the question“What are the best user support & feedback services?” Zopim is ranked 16th while Viima is ranked 18th. The most important reason people chose Zopim is:
Zopim has a [youtube channel](https://www.youtube.com/user/zopim) that provides tutorials on using the product, and customer service tips.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
Pro Provides a useful series of tutorials
Zopim has a youtube channel that provides tutorials on using the product, and customer service tips.
Cons
Con Limited support features
Viima does not offer many ticketing and customer support features.
Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.
Con Not a complete user support service
Zopim does not have all the features you may expect from a User support software. It is owned by Zendesk, so it's recommended you combine the ticketing features of Zendesk with the live chat on Zopim.