When comparing Viima vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best user support & feedback services?” Freshdesk is ranked 1st while Viima is ranked 18th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons
Con Limited support features
Viima does not offer many ticketing and customer support features.
Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.