When comparing Zulip vs Riot, the Slant community recommends Riot for most people. In the question“What is the best team chat software?” Riot is ranked 6th while Zulip is ranked 11th.
Ranked in these QuestionsQuestion Ranking
Pro Helps keep track of different conversations
Instead of rooms or channels Zulip is built around topics. This allows you to have multiple conversations at the same time without conversations interfering with each another. It also allows you to reference conversations without clutter.
Pro Easy asynchronous conversations
Its threaded model helps people working in different timezone's communicate effectively.
Pro Web and mobile (iOS, Android) versions available
Pro Supports text, voice, video
Integrates with Jitsi for multi-party video chats
Pro Uses Matrix, the open communications protocol
Pro Very good and simple interface
Riot has a very simple interface, adding the ability for more unexperienced PC-Users to use it.
Pro Widgets support
Want to watch that flick at YouTube and discuss it at the same time? Have Grafana graphs stacked above your DevOps team chat? Collaboratively edit Google Docs and chat over without switching applications? This is possible with Riot.
Pro Bridges to other networks
You're not confined within Riot's or even Matrix garden, and you don't have to make users of other networks switch to Matrix.
Con Takes some getting used to
As most chat software uses the concept of channels or rooms, getting in the habit of splitting each topic off in a separate category can require some getting used to and discipline.
Con Still in active yet early development
There is clearly a User Experience issue esp. in web version which the developers are aware of and are working hard to improve. They've got the concept concrete, so UX won't be an issue in no time. Most often used parts are functional, but some are yet not.
The success of riot depends on how fast the development is, or it'll get outdated too quickly as developers of Signal and Telegram have predicted.