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When comparing Mattermost vs Reach, the Slant community recommends Mattermost for most people. In the question“What are the best group chat services?” Mattermost is ranked 5th while Reach is ranked 13th. The most important reason people chose Mattermost is:
You don't need to rely on someone else's servers, you can host Mattermost on your own server.
Specs
Question Ranking
Pros
Pro Can be self-hosted
You don't need to rely on someone else's servers, you can host Mattermost on your own server.
Pro One-line Docker install
With Docker set up, you can install Mattermost with the following command:
docker run --name mattermost-dev -d --publish 8065:80 mattermost/platform
For other cases, installation instructions can be found here.
Pro Similar to Slack
Almost all features of Slack are available in Mattermost.
Pro Free - OpenSource
You can download and use it as free for self-hosted server.
Pro Mobile apps for android and iOS
Pro You can change theme
Pro Desktop app for MacOS, Linux and Windows
Pro Browser notifications
Pro Mark-Down support
Yes, it supports markdown.
Pro Mass message multiple people at once
Ability to send a single message to multiple people without exposing their contact information to each other. Reach sends individual messages to the group rather than starts a group chat.
Pro Personalized and Individual conversations in "Group Mode"
When sending a message to a group of people, Reach starts a private conversation in your Messages, Mail or WhatsApp apps respectively for each recipient
Pro Reusable Recipient Groups
Improve workflow productivity by creating reusable recipient groups
Pro All platforms in one: iMessage, Text/SMS, E-mail, WhatsApp, and Google Voice
Reach does not require the recipient to have Reach installed on their device. Instead it uses the existing messaging apps on the device to send the message to the recipient.
Pro Message Templates Feature
Prepare message templates which can be reused. Message templates can have recipients name variable, for example the template "hey {first name}!" will be populated with the recipients first name when the message is sent out
Pro Free texting through Google Voice
Reach integrates with Google Voice and allows to send free text messages in the U.S.A and low rates across the globe
Pro Fully automated mass texting with free SMS
Using Google Voice integration, Reach is able to send mass texts in a fully automated mode (without the need to press "Send" button for each message)
Cons
Con No easy End-to-End Encryption setup
Con Features not available out of the box
Difficult to setup the many features it offers. The easy docker installation is for the application only, not it's feature sets. Requires a license for full-set of features.
Con Centralized
Con Poorly made iOS app
Built natively using React it suffers from unresponsiveness, input lag, and sometimes broken services. Coupled with a bad user experience.
Con Poorly made Android app
The Android application is just a badly wrapped web-view which does not perform well and has no form of offline caching whatsoever.
Con Self-Hosted
This doesn't work for every type of company. Mainly great for those concerned with privacy, security, compliance and control of your data/information.
Con Need to press "Send" button per each recipient
When sending a message to a group, the user must press "Send" button for each recipient. The only work around is to use Google Voice integration for fully automatic mass texting
