When comparing Heap vs Keen.io, the Slant community recommends Heap for most people. In the question“What are the best analytics tools for a SaaS web applications?” Heap is ranked 4th while Keen.io is ranked 10th. The most important reason people chose Heap is:
Ranked in these QuestionsQuestion Ranking
Pro Capture everything, organize it later
Pro User friendly
Heap does not require any coding knowledge to set up.
Pro Free plan
If your site has less than 5000 monthly visitors, you can use Heap for free indefinitely.
Pro Highly detailed
Since every single data point is logged you can do highly specific analysis.
Pro Tracks guest-turned-user data
Heap will combine registered user data with data before registering.
Pro Powerful and easy to set up cohort analytics
Cohort analysis allows you to compare things like user retention over time, what kind of progress has been made with that retention over time, how many people perform certain actions from a set starting point over time, etc.
Pro Visit based pricing
Heap determines cost of service based on monthly visits instead of the more common data point based pricing that incentivises tracking less data points to save money.
Pro Great for custom, complex, large-scale analytics solutions
Keen is designed for developer to be able to build custom, complex, large-scale analytics solutions.
Pro Offers a good free plan
The free plan allows for 50,000 events.
Pro Allows gathering and visualizing data for your users
Pro Good documentation
Pro Can be easily integrated into existing projects
Con No Android integration
Heap lacks Android integration.
Con Development knowledge is not optional
There's no drag and drop interface, setting up analytics requires a developer.