Here’s the Deal
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When comparing Adobe Analytics vs Intercom, the Slant community recommends Intercom for most people. In the question“What are the best analytics tools for a SaaS web applications?” Intercom is ranked 18th while Adobe Analytics is ranked 23rd.
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Pros
Pro Can pull in data from 3rd party sources
You can pull data from third-party source sources like Salesforce or Gmail via their APIs to then associate that data with the user data from Adobe Analytics.
No pros yet!
Cons
Con Very, very expensive
The price is negotiated. Starts at $50k/year. No free plan available.
Con Docs could be better
Con Steep learning curve
No cons yet!