When comparing Missive vs Front, the Slant community recommends Front for most people. In the question“What is the best shared inbox?” Front is ranked 1st while Missive is ranked 6th. The most important reason people chose Front is:
You have access to analytics with the Premium and Enterprise accounts. You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more. [This](https://faq.frontapp.com/11689-analytics/what-is-displayed-in-the-analytics) gives you a more complete list of what analytics are provided.
Ranked in these QuestionsQuestion Ranking
Pro Live collaborative draft editor
In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor.
Pro Is a fully functional email client
The email section allows for consuming all of your email accounts in it, utilizing shared addresses (email@example.com), personal work inbox (firstname.lastname@example.org) and personal inbox (email@example.com).
It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner.
Pro Team chat
Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk.
Supports multiple organizations with one user login.
Pro Offers read receipt
Know exactly if and when the recipients read your important email.
Pro Unified inbox
Merge all email accounts in one unified inbox.
Pro Has emojis
You can create multiple tasks per conversation all assignable to a single or a group of persons.
Pro Gmail shortcuts
Supports Gmail shortcuts.
Pro Offers analytics
You have access to analytics with the Premium and Enterprise accounts.
You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more.
This gives you a more complete list of what analytics are provided.
Pro See when a team member is responding to a message
When a team member is typing a response to a message, it will display that "__ is currently responding". It keeps your team from sending out two replies to the same message.
Pro Answer all forms of communication in one place
Front is multi-channel, so you're not limited to only responding to emails. Twitter, Facebook, chat messages and more can all be responded to from the same place.
Pro The free trial doesn't require a credit card
Front offers a no obligation 14 day free trial that doesn't require a credit card.
Pro Highly functioning rule automation
Enables automation of email assignments, message routing, and many other functions to speed up workflows.
Pro Friendly API for developing custom plugins
Great API documentation enables companies to build their own custom plugin. Allowing their teams to leverage the data they already have access to.
Con Quite expensive
The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams.
They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the new rates are going to be $22 - $49 per user, per month!
You can see the pricing here.
Con No auto-import of email history
In order to import your email history to Front, you have to send the Front team an email requesting that they do the import for you.
Here is more about the process.