When comparing Helpmonks vs Front, the Slant community recommends Front for most people. In the question“What is the best shared inbox?” Front is ranked 1st while Helpmonks is ranked 4th. The most important reason people chose Front is:
You have access to analytics with the Premium and Enterprise accounts. You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more. [This](https://faq.frontapp.com/11689-analytics/what-is-displayed-in-the-analytics) gives you a more complete list of what analytics are provided.
Ranked in these QuestionsQuestion Ranking
Pro Works with all email providers
Helpmonks works by forwarding emails to the platform, so it doesn't matter what email service you are using.
Pro Can be self-hosted
One of the few shared inbox tools that allows you to host on your own server.
Pro Leave comments on emails
You can leave internal comments on emails that won't be seen by the client. Really helpful if you need to clarify with another team member before responding.
Pro Free for open source (excluding commercial) and non-profits
If you have an open source project or a non-profit company, you may qualify for a free subscription. You can read more about it here.
Pro Only solution without a user limit
Great for any organization as there are no user limit.
Pro Offers analytics
You have access to analytics with the Premium and Enterprise accounts.
You can create filters to better get the insights you're looking for. You can see the performance of individual team members, the number of incoming and outgoing messages, who your most active customers are and more.
This gives you a more complete list of what analytics are provided.
Pro See when a team member is responding to a message
When a team member is typing a response to a message, it will display that "__ is currently responding". It keeps your team from sending out two replies to the same message.
Pro Answer all forms of communication in one place
Front is multi-channel, so you're not limited to only responding to emails. Twitter, Facebook, chat messages and more can all be responded to from the same place.
Pro The free trial doesn't require a credit card
Front offers a no obligation 14 day free trial that doesn't require a credit card.
Pro Highly functioning rule automation
Enables automation of email assignments, message routing, and many other functions to speed up workflows.
Pro Friendly API for developing custom plugins
Great API documentation enables companies to build their own custom plugin. Allowing their teams to leverage the data they already have access to.
Con Quite expensive
The limited subscription model (Team) is $12 per user ($14 if billed monthly). Premium is $24 (or $29) per user. The monthly bill can add up fast, especially for bigger teams.
They will continue to raise your price over and over. They will not show any loyalty. The rates continue to increase, the new rates are going to be $22 - $49 per user, per month!
You can see the pricing here.
Con No auto-import of email history
In order to import your email history to Front, you have to send the Front team an email requesting that they do the import for you.
Here is more about the process.