When comparing FogBugz vs Trac, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 6th while Trac is ranked 15th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Pro Database support
Supports PostgreSQL, MySQL and SQLite.
Pro GIT and SVN support
Pro Open source
Written in Python.
Pro Bitnami installer
Bitnami installer available.
Cons
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.
Con Python
Python can be slow sometimes.
