When comparing FogBugz vs YouTrack, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 6th while YouTrack is ranked 14th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Pro REST API
Pro Scrum
Pro Mobile apps
Mobile apps for iOS and Android.
Pro Kanban
Kanban boards.
Pro Image editor
Built in image editor.
Pro State-machine workflows
Pro Migration options
Lots of migration options, e.g. from Jira.
Pro Zendesk integration
Can be integrated with Zendesk.
Pro Gantt chart
Gant chart provides an overview of your projects in time.
Cons
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.
