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Add to SafariWhen comparing FogBugz vs Kwok Information Server, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 6th while Kwok Information Server is ranked 9th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
Question Ranking
Pros
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Pro Web based
No client software needed.
Pro Positive reviews
Positive reviews on SourceForge.
Pro Win, Mac, Linux
Multi platform.
Cons
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.
Con Limited
Might be too limited for advanced users, there seems to be no integration with version control systems like GIT or SVN.
