When comparing FogBugz vs Codegiant, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 6th while Codegiant is ranked 8th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Pro Collaboration
Also provides access control to repositories.
Pro Documentation tool
Create knowledge bases, API documentation, status pages, product roadmaps, etc.
Pro User friendly
The user interface is very simple and intuitive.
Pro Import repositories
Easily import repositories from Github, Bitbucket, hosted Git servers, or SVN.
Cons
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.