When comparing Hangouts vs Riot, the Slant community recommends Riot for most people. In the question“What is the best team chat software?” Riot is ranked 5th while Hangouts is ranked 13th.
Ranked in these QuestionsQuestion Ranking
Pro Group video support
If you have signed in your Google account, Hangouts allows making video calls with up to 10 people or one-on-one. There are business, education and government solutions that increase the participant count to for video calls to 15 as well as offers support for those accounts.
Additionally, you can switch between using either the front-facing or rear-facing camera on your phone or tablet.
Pro Free and cross-platform
Google offers all features of Hangouts completely free on iOS, Android and web with quick and reliable sync across all platforms. It's also tightly integrated in other Google services - it can be accessed from services such as Gmail, Google+, Chrome.
While the standard Hangouts offering is completely free, there are business, education and government solutions that increase the participant count to for video calls to 15 and offers support that may cost money.
Pro No need to create a separate account if you use any other Google service
Hangouts uses Google account credentials. If you use any other Google service, then you already have an account set up.
Pro Chrome browser extension
Use the extension on any computer you can run Chrome browser to text from your computer or tablet!
Pro Excellent read receipts in group chat
It's possible to know what each and every participant of the group has read. Their icons are displayed below the last message.
Pro Save and sync your chats across multiple devices
Start chatting on your phone, then on your computer, then on your tablet seamlessly!
Pro Can share animated GIFs
If you have gifs in your mobile phone, you can share them in the conversation and your partner will be able to see it animated in the chat.
Pro Google Voice integration
Google Voice is a service that enables making and receiving free phone calls within US. Google Voice forwards incoming calls to all connected devices and allows placing calls from any of the connected devices, but they will show as coming from the Google Voice number.
Hangouts completely integrates Google Voice, allowing you to place calls and receive texts and voicemail from all of your devices. The Hangouts app for Android also includes a needed dialer for making calls with the users Google Voice number.
Pro Free calls to US and Canada from anywhere in the world
Pro Advanced status sharing
Hangouts can inform about the status of other users including what device they are currently using, whether they are in the middle of a call and when were they last seen. This allows making sure that you're not disturbing someone when initiating a conversation. It's possible to granularly turn off status sharing.
Pro Video tools
Hangouts can add different effects and overlays to video calls that can be viewed on your device. Unfortunately, they can't be set from your phone.
Pro Seamless integration with OK Google for voice control and typing
Hangouts can be used completely hands free, even if the app is not open and the phone is locked: "OK Google, send a Hangouts message to Mary".
Pro Web and mobile (iOS, Android) versions available
Pro Supports text, voice, video
Integrates with Jitsi for multi-party video chats
Pro Uses Matrix, the open communications protocol
Pro Very good and simple interface
Riot has a very simple interface, adding the ability for more unexperienced PC-Users to use it.
Pro Widgets support
Want to watch that flick at YouTube and discuss it at the same time? Have Grafana graphs stacked above your DevOps team chat? Collaboratively edit Google Docs and chat over without switching applications? This is possible with Riot.
Pro Bridges to other networks
You're not confined within Riot's or even Matrix garden, and you don't have to make users of other networks switch to Matrix.
Con Lack of end to end encryption
Communications are encrypted between client and Google servers but not from sending client to receiving client. This means that there is still a possibility for someone other than the receiver to read your message if they have access to internal Google servers. But it allows also lightweight chat history search, spam protection and other features.
Con Transitioning to corporate orientation
Google is turning Hangouts in to a Slack competitor. It's unclear what the future of Hangouts is, but Google has said the consumer Hangouts we now have 'isn't going anywhere.'
Con No way to moderate groups
If a member of a group chat room becomes disruptive, or there's some other need, there's no way in Hangouts to remove somebody from an existing chatroom. Similarly, if somebody is no longer active, there's no way to remove that user from the chat room to make slot for new active members.
Con Is owned by Google
Google is a cooperation that earns money from collecting data and breaching privacy.
Con Not available on Windows Phones
There is no Hangouts app for the Windows Phone.
Con Doesn't support sending voice notes or video recordings
Currently there is no built in function that supports creating and sending voice notes or video recordings.
Con Poor interface
The app tends to lag, the design can be confusing and considering that another app has to be installed that supplies another icon in the home screen in order to get a dialer for calls in Hangouts, overall it is very confusing and cluttered.
Con No rich text editing
On Android you can receive messages with bold or italic text. However, you cannot bold or italicize text on Android, only on iOS devices or via the web interface.
Con Poor indication of who's online
There is no way to find out if a person in your contact's list is online or not in the Android app.
Con Poorly manages data
Doesn't cache images well either received or sent. Often users will see the sent images re-downloading, same for conversations.
Con No customer support
Free product, you're on your own.
Con Buggy video calls
Whether video calls work on your device is pure lottery, and there's nothing you can do to fix it.
Con Won't send SMS/MMS anymore
They removed support for sms/mms. The same goes with integration to hangouts.
Con No SMS/MMS backup
They don't have options to backup sms to cloud.
Con API support was removed
This change closed options for integrations and connections between similar apps.
Con SMS messages sent from the web app can't be sent outside North America
SMS messages sent from the web app can only be sent to number in America and Canada - sending to foreign numbers won't work, although you can still receive texts from anywhere.
Con Still in active yet early development
There is clearly a User Experience issue esp. in web version which the developers are aware of and are working hard to improve. They've got the concept concrete, so UX won't be an issue in no time. Most often used parts are functional, but some are yet not.
The success of riot depends on how fast the development is, or it'll get outdated too quickly as developers of Signal and Telegram have predicted.