When comparing SugarCRM vs Zoho CRM, the Slant community recommends Zoho CRM for most people. In the question“What is the best CRM?” Zoho CRM is ranked 1st while SugarCRM is ranked 2nd. The most important reason people chose Zoho CRM is:
Zoho CRM [integrates](https://www.zoho.com/crm/integration/) with MailChimp, SimplyCast, Wufoo, their own suite of apps and many other services.
Ranked in these QuestionsQuestion Ranking
Pro Users can easily send reports in the email from within Sugar CRM.
This means that you can share the data without having to give access to Sugar CRM reporting section to everyone in the team who needs these reports to work on the marketing strategy.
Pro Extremely customizable
Unlike other CRMs, Sugar allows you to create, edit, and modify virtually any feature to make it work with your workflow.
Pro Creating reports in SugarCRM is extremely easy
If the user knows what information they would like to review, they can rely on themselves to create the comprehensive report.
Pro Integrates with multiple services
Zoho CRM integrates with MailChimp, SimplyCast, Wufoo, their own suite of apps and many other services.
$20 per user a month.
Pro Sophisticated reporting capabilities
Pro Can be accessed on any device
Zoho CRM is a cloud-based service, meaning it can be accessed from any device that has a browser and an internet connection.
Pro Allows setting up automatization rules of a few business processes
Some business processes such as sending out emails can be automated based on set criteria.
Pro Ability to build forms that convert to leads
Zoho allows creating web forms that can automatically be turned into leads.
Pro Allows setting up workflow automatization rules
Actions such as emailing, assigning tasks and updating fields can be set to automatically execute when set conditions are met.
Con Sugar CRM offers provision for online queries but reports are still not made available for all inquiries.
From article https://www.romexsoft.com/blog/develop-crm-system
Con Some components can be buggy
Con Poor customer support when it comes to complex problems
It can be difficult to explain complex problems to the support staff because of lacking english skills. And the support staff can be condescending.