Add to Chrome
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Add to SafariWhen comparing SugarCRM vs HubSpot, the Slant community recommends SugarCRM for most people. In the question“What is the best CRM?” SugarCRM is ranked 1st while HubSpot is ranked 6th. The most important reason people chose SugarCRM is:
Unlike other CRMs, Sugar allows you to create, edit, and modify virtually any feature to make it work with your workflow.
Specs
Question Ranking
Pros
Pro Extremely customizable
Unlike other CRMs, Sugar allows you to create, edit, and modify virtually any feature to make it work with your workflow.
Pro Users can easily send reports in the email from within Sugar CRM.
This means that you can share the data without having to give access to Sugar CRM reporting section to everyone in the team who needs these reports to work on the marketing strategy.
Pro Creating reports in SugarCRM is extremely easy
If the user knows what information they would like to review, they can rely on themselves to create the comprehensive report.
Pro Easy-to-use platform
Hubspot has a simple and straightforward platform. Hubspot's design is made to be intuitive for people with no coding ability.
Pro Demo version available
You can try its demo version to assess your needs and budget as well as the tools functionality.
Cons
Con Sugar CRM offers provision for online queries but reports are still not made available for all inquiries.
From article https://www.romexsoft.com/blog/develop-crm-system
Con Annual lock-in contract
By default, the contracts are annual, but it would be preferable to have it monthly considering that they have pricey packages. We are talking about $200 per month (basic) that becomes a $2400 LOCK-IN annual contract. Having contracts by month allows you to terminate the contract earlier with lesser loss than having to pay an entire year's cost.
Con Paid technical support
It can be quite frustrating say you are already facing technical issues, and still, you need to pay their technical support to have this addressed.
