When comparing GetFeedback vs UseResponse, the Slant community recommends GetFeedback for most people. In the question“What are the best user feedback management tools?” GetFeedback is ranked 2nd while UseResponse is ranked 4th. The most important reason people chose GetFeedback is:
Data is put into graphs, making it easy to evaluate the most and least popular responses.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Easy for owners to collect and evaluate data
Data is put into graphs, making it easy to evaluate the most and least popular responses.
Pro Visually engaging
Business owners are able to add appealing images and videos in their surveys that engage customers to fill-out their surveys.
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Cons
Con No option for customer follow-up in the app
You cannot reach out or follow up on customers who gave negative feedback.