When comparing Arq vs IDrive, the Slant community recommends Arq for most people. In the question“What are the best cloud backup services?” Arq is ranked 7th while IDrive is ranked 22nd. The most important reason people chose Arq is:
No privacy concerns.
Ranked in these QuestionsQuestion Ranking
Pro Only you know the encryption password
No privacy concerns.
Amazon services offer solutions with almost 100% durability and 99.99% availability. Even if the system loses data-centers, you will still be able to access your files.
Pro Can store data directly in a variety of cloud storage providers
Arq is client-side software that runs on your computer and talks directly to generic cloud data storage providers. No third-party service in the middle means lower costs, better reliability, lower risk of a service ceasing to operate, ease of migration to other storage targets.
- Amazon Glacier and/or S3
- Google Cloud Storage
- S3-Compatible Server
- SFTP Server
Pro Open document format backups
Unlike other backup programs that store data in proprietary formats, Arq stores them in an open document format allowing for easy viewing.
Pro Web UI admin console has a feature to individually update IDrive program *settings* on each device or make all the same
This is very helpful to remotely update one or more devices or ensure all settings are the same on devices when managing multiple device backups on the same account.
Pro Web UI admin console has a feature to individually update IDrive *installed program version* on each device or make all the same
This enables updating the installed version on remote devices.
Pro The client UI has a backup progress indicator
The progress indicator can show total bytes backed up and remaining, and the file that's being backed up.
Pro The client UI "Backup" tab has a summary list of folders and files and their sizes selected for backup
Pro Reasonably priced subscription plans
It's one of the few options with subscription plans for unlimited devices and tiered backup quotas, and not a ridiculous price.
Pro It's one of the cheapest options
Con Complicated setup
When it comes to ease of use most cloud backup service are pretty easy as it is just one signup, with Arc you need to download install and activate it to then register for an Amazon account, this extra step may be troublesome to some people or just annoying.
Con Support is slow to respond or non-responsive
They offer same-day responses when emailed feature requests but take days and days and non-helpful responses when inquired on issues.
Con IDrive program does not auto-update to new versions (many other backup programs do)
While not having an automated version upgrade doesn't enable unattended backup (particularly desired for remote devices or for non-techy users), these options exist:
- The web UI admin console has an option to update the version.
- When a new version exists, an "Upgrade" button appears on the client UI.
Con The backup often misses files
While testing it by editing a file, the app missed it for many hours. However, it usually found the file a many runs later/the next day and backed it up. This flakiness is enough to be concerned.
Con The backup regularly "locks up" on a file in OS-specific directory during backup
When including OS-specific directories in the backup, it regularly freezes on a file, and never the same file. It's possible to cancel the backup, run it again, and it almost always works. Support said not to backup OS directories, and this is true for other backup products too; CrashPlan did not have this issue.
Con Requires too much manual monitoring because it is an unreliable product
It's necessary to regularly check if it's working because it can lock-up on some files, or continually say "verifying files". It's a flakey product.