When comparing Outpost vs Help Scout, the Slant community recommends Outpost for most people. In the question“What is the best shared inbox?” Outpost is ranked 7th while Help Scout is ranked 11th. The most important reason people chose Outpost is:
Loop in the right people without copying and forwarding.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Assign a teammate
Loop in the right people without copying and forwarding.
Pro Shared drafts
Ensure every email is on point.
Pro Internal private notes
Collaborate with your team before hitting send.
Pro Message templates
Answer common questions twice as fast.
Pro Free Trial
Pro Unlimited mailboxes
Pro Collision alerts
While a team member is editing a draft, the conversation will be locked so team members aren't stepping on each other's toes.
Pro Email routing rules
Based on your set conditions, you can automatically assign, archive, or even reply with a template to incoming emails.
Pro Response Time Analytics
View your team's average response times by mailbox and custom date ranges.
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Cons
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.