When comparing Outpost vs Hiver, the Slant community recommends Hiver for most people. In the question“What is the best shared inbox?” Hiver is ranked 4th while Outpost is ranked 7th. The most important reason people chose Hiver is:
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Assign a teammate
Loop in the right people without copying and forwarding.
Pro Shared drafts
Ensure every email is on point.
Pro Internal private notes
Collaborate with your team before hitting send.
Pro Message templates
Answer common questions twice as fast.
Pro Free Trial
Pro Unlimited mailboxes
Pro Collision alerts
While a team member is editing a draft, the conversation will be locked so team members aren't stepping on each other's toes.
Pro Email routing rules
Based on your set conditions, you can automatically assign, archive, or even reply with a template to incoming emails.
Pro Response Time Analytics
View your team's average response times by mailbox and custom date ranges.
Pro Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
Pro Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
Pro One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
Cons
Con Only works with Gmail
Hiver is an extension that only works on Gmail.