Add to Chrome
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Add to SafariWhen comparing Bugzilla vs FogBugz, the Slant community recommends FogBugz for most people. In the question“What are the best bug/issue tracking tools for small development teams?” FogBugz is ranked 6th while Bugzilla is ranked 19th. The most important reason people chose FogBugz is:
Customers can send emails for further processing.
Specs
Question Ranking
Pros
Pro Windows, Linux and Mac
Windows, Linux and Mac versions available.
Pro Free
Pro Helpdesk features
Customers can send emails for further processing.
Pro Evidence-Based Scheduling
EBS produces ship date probability distributions, see here.
Pro Backed by big company
The same company behind Stack Overflow and Trello.
Pro Intuitive UI
The UI is very well thought through. All the right stuff is in the right places.
Cons
Con Complicated installation
Installation is not for the fainthearted, as it includes installing Perl, configuring for IIS or Apache, and a database like MySQL, Oracle or PostgreSQL.
Con Self-hosting is pricey
The minimum is 50 users at $15 per user per month.
Con Cannot be used without an account
You cannot show someone a ticket that does not have an account.
