When comparing Countly vs Heap, the Slant community recommends Heap for most people. In the question“What are the best analytics tools for a SaaS web applications?” Heap is ranked 3rd while Countly is ranked 9th. The most important reason people chose Heap is:
Ranked in these QuestionsQuestion Ranking
Pro All in one crash, analytics and push notifications
No need to use another SDK.
Pro Continually updating real time analytics
Countly pages are updated in real time without needing a page refresh.
Pro Try without signing up through open demo
You can try it out without signing up at all by playing around with their demo.
Pro Very fast interface
Transitions between pages on the Countly web interface is nearly instant.
Pro Capture everything, organize it later
Pro User friendly
Heap does not require any coding knowledge to set up.
Pro Free plan
If your site has less than 5000 monthly visitors, you can use Heap for free indefinitely.
Pro Highly detailed
Since every single data point is logged you can do highly specific analysis.
Pro Tracks guest-turned-user data
Heap will combine registered user data with data before registering.
Pro Powerful and easy to set up cohort analytics
Cohort analysis allows you to compare things like user retention over time, what kind of progress has been made with that retention over time, how many people perform certain actions from a set starting point over time, etc.
Pro Visit based pricing
Heap determines cost of service based on monthly visits instead of the more common data point based pricing that incentivises tracking less data points to save money.
Con No Android integration
Heap lacks Android integration.