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Add to SafariWhen comparing Stride (previously HipChat) vs Rocket.Chat, the Slant community recommends Stride (previously HipChat) for most people. In the question“What is the best team chat software?” Stride (previously HipChat) is ranked 5th while Rocket.Chat is ranked 7th. The most important reason people chose Stride (previously HipChat) is:
You can access HipChat from pretty much every common platform. HipChat even allows chatting via SMS.
Specs
Question Ranking
Pros
Pro Available on Web, Mac, Windows, Linux, iOS, Android
You can access HipChat from pretty much every common platform. HipChat even allows chatting via SMS.
Pro Powerful @mentions
You can ping people to get their attention even if they are not online by @mentioning them. Depending on how the person has set their account up it can be by notifications via in-app sounds, visual alerts, and even email, SMS, or mobile app push notifications.
Pro Huge list of integrations
Including Asana, Github, Zendesk, WordPress, MongoDB, TeamCity, JIRA, Confluence, PowerShell and more that 40 others.
Pro Cheap
Free with unlimited users, $2/user/month for voice + video calls, screencasts, full history retention and management. (Even enterprise feature like SAML)
Pro Simple, easy to use
An intuitive, easy to overview interface listing both online and offline users.
Pro Embeds files
Things like photos get automatically embedded in the chat thread once you upload them.
Pro Guest access
You can invite people to join conversations even if they don't have a HipChat account. HipChat will generate a link to share and the guest will only need to enter their name to join the conversation.
Pro Desktop client
HipChat has an optional desktop client powered by Adobe AIR.
Pro Good audio and video support
HipChat audio and video works on mobile platforms and web browsers.
Pro "Rooms" for persistent group chat
Participate and keep tabs on ongoing discussions on particular topics or amongst certain groups of people.
Pro Self-Hosting available
If you are worried about third-parties getting access to your data you should consider self-hosting. With self-hosting you are in control over where your data is stored, who has access to it. You will also not be vulnerable to exploits of a third-party provider.
Pro Plentiful GIFs and custom Emoticons
Pro Syntax coloring
Pasted code can be colored based on syntax.
Pro Will be updated to have more functions in the future
A big company with experience will bring in more options like Google Apps One Time Login.
Pro Reliability has been great
Pro Powerful command system
E.g. part, away, all, here etc.
Pro Free and open source
Rocket.Chat is available for free. It's licensed under the MIT license with source code available on GitHub.
Pro Native apps for all major desktop and mobile platforms
Rocket.Chat has native apps for macOS, Windows, Linux, iOS and Android.
Pro Supports a wide variety of authentication methods
In addition to the usual email / username + password combination, Rocket.Chat supports authenticating via Facebook, Github, Gitlab, Google, Linkedin, Meteor and Twitter accounts.
Pro Understands markdown better than Slack does.
Links work properly, for instance, with square brackets followed by parentheses.
Pro Very active and helpful community
Pro Video conferencing support
Rocket.Chat supports video calls.
Cons
Con Will be discontinued Feb 2019
Slack acquired Stride / Hip Chat. Both Stride and Hip Chat will cease to exist. Sad since they were quite usable.
Con Prioprietary (non-free/libre)
Con Reliability of service has been weak
The reliability of the hosted HipChat service, particularly in the early days of version 4.x, has not been a strong suit.
Con Free plan has limited storage
Free plan comes with 5GB of storage, where as paid plan has "Unlimited".
Con Only one-on-one video calls in free version
There is no option for multi-user conference calls.
Con No emoji
There's no emoji support. Instead there are some strange custom emoticons which only make sense for people steeped in internet subculture and never get updated.
Con API calls are limited even on paid plan to 500 calls in 5min by default
This will force you to contact them when you need more calls.
Con Non-synced notifications
Messages read on one client don't sync their status to another client.
Con Developer support is non-existent
Can't even create a clean Ubuntu VM with a working developer install. Unresolved dependencies; fails to build. Docs are terrible; actual devs don't respond to questions; error messages are near-opaque. DO NOT RECOMMEND.
Con Web client loses images
In chat rooms with images, before very long, images start to become empty boxes. Useless to pass around visual information
Con No theme customization
Con No chat audit for enterprise
Con Poor security implementations / protocols
Con Centralized
Con iOS app is poorly made
The iOS application is not native, being just a browser container. This means that the UX is quite poor, slow, buttons unresponsive. At this moment they do not provide a decent experience.
Con Android app is poorly made
The Android application is just a badly wrapped web-view which does not perform well and has no form of offline caching whatsoever.
Con Privacy settings are absent
Privacy settings for the server are absent, for instance, you don't have the ability to disable registrations, there's no way to control access to the chat.
Con Features not available out of the box
Con No web browser support
Con Email required for registration
Con No way to block new registrations
Without the ability to disable registrations, there's no way to control access to the chat.
